At Prowler Poppers, our award-winning support team is dedicated to delivering an outstanding customer experience, with our mission focused on ensuring your complete satisfaction.
We proudly maintain a 99.8% success rate for order fulfillment. If you encounter any issues with your order, our customer support is available from 9am to 5pm via email.
*On certain Bank Holidays, the cutoff time may be 12pm (noon), such as on Christmas and New Year’s Eve.
customerservices@prowlerpoppers.co.uk
If you call and cannot reach us, please leave a voicemail or send a text message.
We typically respond to messages within an hour and will resolve any concerns to your satisfaction.
Delivery & Dispatch
Confidentiality Guaranteed – Prowlerpoppers.co.uk dispatches items in plain, unmarked packaging.
UK Next-Day Delivery – £4.95 – Royal Mail 24-hour tracked (Next business day). Orders placed before 3pm.
FREE for orders of £25 or more.
Please note: All shipping and packaging fees are charged in GBP (£).
We only ship to the following countries (also listed at checkout in the Country dropdown):
United Kingdom.
Please Note:
Orders placed to countries not listed will be canceled and refunded. Due to the nature of our products, we reserve the right to refuse orders addressed to certain locations, including schools and places of worship.
If a delivery attempt is unsuccessful and the order is returned to us, you will receive a refund for the order value minus the shipping costs.
If you reorder, standard delivery charges will apply.
It is your responsibility to ensure that any items purchased are legal in the destination country.
Prowlerpoppers is not responsible for any delays caused by incorrect information provided at checkout, so please ensure all details are accurate.
Returns & Replacements
The ProwlerPoppers website accepts returns of unwanted items for a refund or exchange within 30 days. We require that these products remain unopened, unused, or unworn as applicable.
Faulty items can be replaced or exchanged within 30 days of purchase unless stated otherwise in the product details. In all cases, you must contact us by email with the details of your return to receive a return number.
You can then send the item back, ensuring you include the return slip in your parcel for efficient processing.
Please also obtain a free proof of postage from the Post Office upon dispatch and keep it in a safe place. We cannot accept returns without a proof of postage.
If the returned item is unsanitary, opened, or used, we will decline the refund and return the item to you.
Some consumables cannot be returned once they have been opened, used, or worn. This includes, but is not limited to:
Poppers
Room Aromas
This return policy is only valid for purchases made through the ProwlerPoppers website and does not necessarily apply to purchases made in retail stores. Please contact your local Prowler store for more information on in-store returns.
Currency
All payments and prices are in GBP (Sterling) £.
Secure Payments
Your security is important to us; Prowlerpoppers.co.uk uses data encryption to protect your information. We accept the following payment methods for your order:
Credit or debit cards: Visa / Visa Debit / Visa Delta / Visa Connect / Mastercard / Electron / Maestro / JCB
Viewing Orders
If you are logged in or create an account during purchase, you can view your orders by logging into the My Accounts section of the website.
